Complaint Handling Process

LIUNA Training has procedures in place to handle all complaints relating to organizational performance, and for any program or curriculum accredited under the IAS 371 or IAS 372 standards. In general, complaints are handled as follows:

  • A complaint is received and recorded.
  • The complaint is investigated and verified.
  • If the complaint is verified, a plan for addressing the complaint in a satisfactory manner is drafted, approved and implemented.
  • All stakeholders to the results of the investigation are notified.

If you wish to notify LIUNA Training of a complaint concerning an IAS-accredited program operating under the auspices of LIUNA Training, please .