Complaint Handling Process

LIUNA Training has procedures in place to handle all complaints relating to organizational performance, and for any person issued a LIUNA Training certification under the ISO 17024 standards. In general, complaints related to certifications are handled as follows:

  • A complaint is received and recorded.
  • The complaint is investigated and verified.
  • If the complaint is verified, a plan for addressing the complaint in a satisfactory manner is drafted, approved and implemented.
  • All stakeholders to the results of the investigation are notified. The resolution can include disciplinary action up to and including revocation of the certification issued.

If you wish to notify LIUNA Training of a complaint concerning a person operating under the auspices of a LIUNA Training certification, please click here.